An IBAN can only be used by one user.
Does the ticket have to contain a barcode?
It is preferable that the ticket has a barcode, but if it does not have one your proof of purchase will still be accepted.
Do I have to take a picture of the whole ticket or just of the purchased product?
It is necessary to send the whole ticket to prove your purchase, you have the possibility to photograph it in several shots.
My delivery is late, can I scan the ticket after the campaign has closed?
No, it is not possible to scan a ticket after a campaign termination unless you have previously booked this campaign and your reservation is still valid.
How long does it take to enter a new ticket?
To know the delay, please check this information in the application under the heading “invalid proof of purchase”.
Are digital tickets valid?
Digital receipts are valid as long as the screenshot is clearly legible and and that all the invoice information are included: Name of the brand, product, price, date and number of the invoice
I don’t have the ticket, can I upload a photo of the product as proof of purchase?
No, a proof of purchase in the form of a receipt is required.
I submitted the wrong ticket, what can I do to submit the correct one?
Once refused, you will be able to re-enter it a second time for validation.
How do I correct an error in my proof of payment?
If your proof of payment is refused, you will have the opportunity to re-enter it a second time for validation.
My friend and I bought 2 units of the product on the same ticket, can we present the same ticket twice on each of our accounts?
No, the same ticket cannot be shared with another person and can only be used on one account.