Multiple products can be purchased, but only one product refund is possible.
Can I buy and test a product of a different size/container than the one offered?
No, only the exact described product can be accepted for testing and refund.
I have a different barcode than the one indicated in the campaign.
Please check that your purchase corresponds strictly to the product described in the application (brand, size, etc.). If this is the case and it doesn’t work, you can contact us HERE.
My barcode is damaged. What can I do?
If the barcode is damaged, it is possible to enter the barcode number manually in the application.
What does “generally accepted price” mean?
This is the average selling price observed in the majority of points of sale. Some slight price variations may however exist.
The price paid does not match the reference price in the app
Refunds prices are based on the average selling price observed in the points of sale.