Privacy Policy

Bank details can be changed in the app, under the heading “More…” then “Refund method”.

An IBAN can only be used by one user.

For the time being, no notification is sent (neither by email nor via the app), but this project is being analysed.

The duration of the campaigns varies and it depends on the availability of products for sale in the campaign.

The number of participations in different campaigns is limited to 5 per person per week. Please note that only one participation per campaign is allowed per person.

We advise you to consult the app regularly to check for new campaign publications.

Click on the chosen product and then on the “Book” tab under the product photo, the remaining booking time will then be displayed.

Your booked campaigns can be found under the heading “My Campaigns” under the tab “Booked”.

Technically it is not possible to reserve a campaign declared as “finished”, it is however possible for this same campaign to be reactivated later if the number of products on sale is not used, or the reservations are not confirmed by a purchase.

If you have any further questions or comments, you can write to us HERE

We are committed to protecting your personal information, being transparent about the data we retain and giving you control over how we use it. The purpose of our privacy policy is to clearly explain to you how we use the information we collect when you use our services, and to detail the options we offer you to control how your data is used, what rights you have over them and how to exercise them.

This Privacy Policy sets out how your personal data is processed solely by treetz. The processing of your personal data by other organisations, for example when you follow links to advertisers’ websites, is not governed by this Privacy Policy.

treetz is the controller of your data (Registered in the Trade Register under number BE 0672 685 793.

Registered office: Rue de la Limite 166, Box 1, Wezembeek-Oppem 1970.

This personal data protection policy applies to the treetz application.

When you register with treetz, we may ask you for information that is necessary, appropriate, proportionate and legitimate for the purpose for which it is collected. You will be informed of the purpose of the collection, how we will use your information, whether your request is mandatory or optional, and the possible consequences of not responding.

Personal information we collect:

• treetz collects certain personal information when you voluntarily provide such information to us, including: name, email address, country, postal address, bank details, PayPal account details. We also collect information when you leave a product review.
• We collect information from receipts you send us, such as the items you purchased, their price, the total amount due received, the receipt details and the shop issuing the receipt. We also collect a photo of the receipts you send us.
• We may also collect data from your use of the application, which allows us to determine your location (for example, where you can scan a proof of purchase). This information about your location is collected for fraud prevention purposes, and to operate and improve the app.

We will generally only collect your personal information where we have your consent or where it is in our legitimate interests without overriding your data protection or fundamental rights and freedoms. If we collect and use your personal information in reliance on our legitimate interests (or those of third parties), we will make clear to you at the relevant time what those legitimate interests are.

Your data is processed in accordance with the following principles:

• Your data is processed lawfully, fairly and transparently
• We ensure that we only collect data that is strictly necessary for the (explicit and legitimate) purposes of the processing carried out
• The storage time does not exceed what is necessary for the purposes for which your data was processed
• The personal data collected is accurate and, if not, all necessary measures are taken so that inaccurate data can be deleted or rectified
• Your data is processed in such a way as to ensure appropriate security

In the event that data is used for other purposes, treetz will obtain the prior consent of the data subject before processing.
In any case, treetz undertakes to process all data collected in a manner that complies with the General Data Protection Regulation 2016/679 (GDPR) of 27 April 2016, Directive 2016/680 of the European Parliament and of the Council of 27 April 2016 and the Law on the Protection of Individuals with regard to the Processing of Personal Data of 30 July 2018.

We retain the personal information we collect where we have a legitimate ongoing need to do so. When we no longer need to process your personal information or retain it, we will delete or anonymise that information or, if this is not possible (for example, because it has been stored in a backup archive), we will keep it secure and isolate it from further processing until deletion is possible.

Unless explicitly stated otherwise, your personal data is processed within the European Economic Area.

Some of these service providers may transfer your data outside the European Economic Area.

In this context, and in the absence of an adequacy decision by the European Commission concerning the third country concerned, we ensure that we have concluded specific contracts with these companies, including standard contractual clauses established by the European Commission, to govern and secure the transfer of your data to these service providers.

In any event, we ensure that our service providers provide an adequate level of protection for your personal data.

If you choose to be reimbursed via Paypal, the information relating to the reimbursement is not collected and processed by us but directly by Paypal (we only keep your IBAN for strictly necessary purposes). We invite you to read their privacy policy and thee general conditions of use.

We will never transfer your personal information to commercial actors without your prior consent.

We implement all appropriate technical and organisational measures to ensure the security and confidentiality of the processing of your personal data.

As such, we take all the necessary precautions with regards to the nature of your data and the risks presented by the processing, in order to preserve the security of your data and in particular, to prevent them from being distorted, damaged, or that unauthorized third parties have access to it.

You can contact us HERE.

You have the right to:

• Request access to your personal data (receive a copy of the personal data we have about you and check that we are processing it lawfully).
• Request correction of your personal data (correct any data we have about you that is incomplete or incorrect, however we may need to verify the accuracy of new data you provide to us).
• Request the deletion of your personal data (requesting us to delete or erase your personal data if there are no valid reasons for us to continue processing it. You also have the right to ask us to delete or erase your personal data if you have successfully exercised your right to object to the processing of your personal data (see below), where we have processed your personal data unlawfully or where we need to erase your personal data to comply with the law. However, we may not always be able to comply with your request for deletion for specific legal reasons which we will inform you of, if applicable, at the time of your request.)
• Object to the processing of your personal data where the basis for the processing is a legitimate interest (and there is something about your circumstances that may lead you to object to the processing because you believe it could impact on your fundamental rights and freedoms).
• Requesting the restriction of the processing of your personal data (asking us to stop processing your personal data in the following scenarios; (a) if you want us to check the accuracy of your personal data; (b) if our use of the data is unlawful but you do not want us to delete it; (c) if you need us to retain your data, even if we no longer need it, because you need it to establish, exercise or defend your legal rights; or (d) you have objected to our use of your personal data but we need to verify whether we have legitimate overriding grounds for using it.)
• Request the transfer of your personal data to you or a third party (We will provide you, or a third party of your choice, with your personal data in a structured, commonly used and machine-readable format. Please note that this right only applies to automated information for which you originally consented to us using it or to information we needed to perform our contract with you).
• Withdraw your consent at any time where we have relied on it to process your personal data (However, this will not affect the lawfulness of the processing carried out before you withdrew your consent. If you withdraw your consent, we may not be able to provide you with certain services. We will notify you if this is the case at the time you withdraw your consent).
• Define instructions on what to do with your personal data after your death (You can give us specific instructions on the retention, deletion and disclosure of your personal data after your death).

I no longer want my personal data provided at registration to be used.
You just have to make a request to close your account in the “My Account” section directly from our application.

The case of email
You can refuse to receive our communications, by going to your user account or by clicking on the unsubscribe link in each email sent to you.

The case of push notifications
You can choose not to receive notifications, by refusing them when downloading your mobile application, when using it for the first time or you can, at any time, deactivate the notifications in the settings of your device or by going to your account user.

You can exercise your rights by sending us a message, specifying the right you wish to exercise. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. In addition, you can ask at any time to cancel your user account via your personal space: your user account will be deactivated within 2 working days.

If you have any further questions or comments about our Privacy Policy, you can write to us HERE.

The time limit is displayed in the “My Campaigns” section, “Take Survey” tab.

Once your survey has been sent it is no longer possible to add a comment.

You can close your account in the app, under “More…” then “My account” and “Delete account”.

You just have to click on ” I forgot my password”.

Changing the password can be done in the app, under “More…” then “My Account” and “Change my password”.

Personal details can be changed in the app, under “More…” then “My Profile”.

If you have any further questions or comments, you can write to us HERE

Refunds prices are based on the average selling price observed in the points of sale.

This is the average selling price observed in the majority of points of sale. Some slight price variations may however exist.

If the barcode is damaged, it is possible to enter the barcode number manually in the application.

Please check that your purchase corresponds strictly to the product described in the application (brand, size, etc.). If this is the case and it doesn’t work, you can contact us HERE.

No, only the exact described product can be accepted for testing and refund.

Multiple products can be purchased, but only one product refund is possible.

The products are mostly found in supermarkets.

The delay varies according to each campaign, to know how long it takes click on the chosen product then on the “Reserve” tab under the photo of the product and the remaining reservation time will be displayed. This is the time left to make your purchase before the reservation is cancelled.

The purchase options are specified in the specific campaign conditions.

There is no minimum amount, you can request a refund for any amount.

We endeavour to respect the 14 day time limit.

You must first complete the survey and submit it to the Treetz team for validation, then your refund can be authorised and paid into your bank account.

No, only one participation per household is allowed per campaign, but each member of the same household can participate in different campaigns.

Please check your campaign history, the reasons for rejection are indicated there.

Please check the “My portfolio” section, then “My payment history”.

The deadline is 14 days after the campaign has been finalised.

Your reservation must have expired.

Sorry, you weren’t quick enough!

The delay varies according to each campaign, to know how long the booking lasts click on the chosen product then on the “Reserve” tab under the photo of the product and the remaining reservation time will then be displayed. This is the time left to make your purchase before the reservation is cancelled.

Click on the chosen product and then on the “Book” tab under the product photo.

The duration of the reservations varies according to each campaign, to know how long the booking lasts, click on the chosen product then on the “Reserve” tab under the photo of the product and the remaining duration of the reservation will be displayed.

Up to 5 participations/reservations for different campaigns are possible simultaneously.

Currently sponsorship is not possible but is under consideration.

Currently sponsorship is not possible but is under consideration.

It is preferable that the ticket has a barcode, but if it does not have one your proof of purchase will still be accepted.

It is necessary to send the whole ticket to prove your purchase, you have the possibility to photograph it in several shots.

No, it is not possible to scan a ticket after a campaign termination unless you have previously booked this campaign and your reservation is still valid.

To know the delay, please check this information in the application under the heading “invalid proof of purchase”.

Digital receipts are valid as long as the screenshot is clearly legible and and that all the invoice information are included: Name of the brand, product, price, date and number of the invoice

No, a proof of purchase in the form of a receipt is required.

Once refused, you will be able to re-enter it a second time for validation.

If your proof of payment is refused, you will have the opportunity to re-enter it a second time for validation.

No, the same ticket cannot be shared with another person and can only be used on one account.

You can re-enter it a second time for validation.